Updated Support Sticky Board: PRODUCT Latest Notice

Updated Support Sticky Board: PURCHASE Latest Notice

Updated How to start 2D Facial Mocap via webcam ?

New What does it mean when an item is labeled as "Unavailable for Purchase"?

What are some of the limitations of the Iray render plugin?

How do I find my purchased content?

How to fix "The program can't start because mfc120u.dll is missing from your computer."?

What is the difference between the Content Store, Marketplace and ActorCore?

What are the differences between motion files for the Motion Director system, and normal 3D Motion system?

How to download free Trial content in the Reallusion Marketplace?

Why doesn’t the parallax effect work in CTA5?

Diagnosing the “Failed to open project.” warning in CTA5

Fixing program freezes in CTA5

How to fix Leap Motion's DISCONNECTED device status?

Where do I download the Leap Motion controller SDK?

What is the difference between Reallusion Prime, Premium plus membership, Corporate Membership, and Workgroup?

Does the Reallusion Hub support old products?

How to fix the reCAPTCHA verification failed error?

For iC7 & iC8 (CC3 & CC4) users - iClone 7 (CC3) content failed to load after updating iC v8.4 (CC v4.4) or above

Where can I download Motion Link?

How can I redeem DA / Bonus Points Voucher?

How do I find the purchased content pack?

After the program installation via Reallusion Hub, where can I find the installer?

I purchased the full version, why does the Reallusion Hub show the trial version?

Connection Issue: How to disable WinSock Proxy Client?

Connection Issue: How to enable TLS 1.2?

Connection Issue: How to disable PAC (Proxy Auto-Config)?

Connection Issue: How to disable IPv6?

My heavy 3D scene (lots of materials, or high polycounts) has a low fps which is causing the MD characters to perform poorly. What can I do to solve this issue?

Triggered perform motions that were just added into iMD do not blend smoothly with other motions.

The character I'm controlling with waypoints gets stuck in-place when it tries to avoid an obstacle.

Motion pool motions are not being applied when Actor Groups are scattered via the 'Crowd Gen' interface.

The constraint settings that I've configured for actor groups do not seem to take effect.

If the connection weight is adjusted to 1 for a specific control point while the connecting walkway is set to zero, the character will turn back around.

How can I address character issues stemming from disruptions in its path or difficulties navigating slopes caused by a broken NavMesh that protrudes through the floor, as indicated by red borders?

How to keep the character in place, instead of pacing about on a narrow NavMesh.

My motion has a slight turn to it. When I set it up as an interruptible motion and trigger it again, the motion trajectory keeps on veering. Should I remove the slight turn in the motion?

Character may overstep path and walkway regions.

How should I respond to a missing video codec error?

Why can't I see the complete Pose Tools UI in ZB?

Why can't I see the complete Face Tools UI in ZB?

AccuFACE System Requirements

Camera Specification

How do I fix lags during facial tracking?

How do I prevent the tracking lag from affecting the recording?

What other types of cameras can be used for mocap?

Which facial mocap plugin should I choose?

Why does turning my head affect the tracking negatively?

Why do the eyebrows twitch on my mocap character?

How do I designate Affinity Designer 2 as my image/vector editor for CTA?