Why can't I download the program?

Menu

Search



Why can't I download the program?

Reallusion Support
Download
Eg: "Error code:-6
Error Msg: Failed to connect to web service. Please contact Reallusion tech support or try again later."

For download issue, it may be caused by the network instability, bandwidth issue, server busy and etc. We suggest you to re-download the program from your member account - Order History page, and save the files to your hard drive first. Once downloaded completely, please install it and make sure the file size is tally correct.

Best Known Methods: -
1) For Windows OS, please first ensure you have the latest Windows Updates from Microsoft. You can check for any essential updates by selecting Start -> All Programs -> Windows Update.

2) Do temporarily disable any security program, such as software firewall, hardware (router) firewall, antivirus, phishing filter, ad-blockers from toolbars, that may interfere the download.

3) Set your internet privacy settings to the default "Medium".

4) We recommend Download Manager to do the downloading. This can make your download more stable and faster, also reduce the risk of a corrupted file.

Suggested Download Manager
Free Download Manager: http://www.freedownloadmanager.org/download.htm
iGetter: http://www.igetter.net/downloads.html
Chrono Download Manager for Browser: http://www.chronodownloader.net


Also In This Category


On a scale of 1-5, please rate the helpfulness of this article


Not Helpful
Very Helpful
Optionally provide your comments to help us improve this article...

Thank you for your feedback!

Details
Last Modified: 5/13/2016 3:01:06 AM
Last Modified By: Reallusion Support
Type: FAQ
Rated 1 star based on 56 votes.
Article has been viewed 3.8K times.
Options
Customer Support Software By InstantKB 2015-2
Execution: 0.000. 8 queries. Compression Disabled.