Support Sticky Board: PRODUCT Latest Notice



> Apply specific prop, then rotate camera, iClone 8 crashes.

There is a potential defect if users upgrade Nvidia graphics card driver. We've reported to Nvidia for their further updates, ETA Nov21st fixed for Game Ready Driver, Dec12th for Studio Driver.
Solution: Workaround is to roll back to the previous version of graphics card driver.
- For now these two versions are safe.
Game : 537.58
Studio : 537.58
(Both released at Oct 10th)
- It might encounter crashing issue if you are in these two version:
545.84 & 545.92

> My purchased content is not in the Smart Content Manager, how to find it?
https://kb.reallusion.com/Product/53130/How-do-I-find-my-purchased-content

> If Smart Content Manager failed to launch, kindly temporarily disable the firewall, proxy, and anti-virus program to check: -
https://kb.reallusion.com/General/50027/How-to-fix-connection-issue-though-I-was-actually-on-internet

> See this manual on how to download the content in IC8/CC4/CTA5: -
https://manual.reallusion.com/content-manager/2.0/04-downloading-contents/downloading-contents.htm

> Check this FAQ to resolve a watermark/can't export issue: -
https://kb.reallusion.com/General/50455/How-to-resolve-a-watermark-issue

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3D PRODUCT

The current version of Live Link does not include Live Link for Unreal 5.3, please download it here:
https://drive.google.com/drive/folders/1xvy811xJgvqS_GosqyRn8gwG24S62Gyt?usp=sharing

Importing Mixamo motion issue:
If the thumbs' bones become twisted after importing Mixamo motion into iClone/CC, please note that this is a known issue. We are actively working on fixing this problem in iClone 8.4/Character Creator 4.4.
In the meantime, we recommend using the Edit Motion Layer feature to fine-tune the thumbs.

iClone 8 PopcornFX installation issue:
Refer to: https://kb.reallusion.com/Product/53064/How-to-install-the-PopcornFX-super-tools-for-iClone-8

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2D PRODUCT

How do I move my content from CTA4 to CTA5?
https://kb.reallusion.com/Product/53123/How-do-I-move-my-content-from-CTA4-to-CTA5

Kindly also check this tutorial video for the process: -
https://courses.reallusion.com/home/smart-gallery/smart-content-manager-for-cta-5/getting-started?v=cartoon-animator-5-accessing-legacy-assets-from-cartoon-animator-4