> My purchased content is not in the Smart Content Manager, how to find it?
https://kb.reallusion.com/Product/53130/How-do-I-find-my-purchased-content
> If Smart Content Manager failed to launch, kindly temporarily disable the firewall, proxy, and anti-virus program to check: -
https://kb.reallusion.com/General/50027/How-to-fix-connection-issue-though-I-was-actually-on-internet
> See this manual on how to download the content in IC8/CC4/CTA5: -
https://manual.reallusion.com/content-manager/2.0/04-downloading-contents/downloading-contents.htm
> Check this FAQ to resolve a watermark/can't export issue: -
https://kb.reallusion.com/General/50455/How-to-resolve-a-watermark-issue
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2D PRODUCT
How do I move my content from CTA4 to CTA5?
https://kb.reallusion.com/Product/53123/How-do-I-move-my-content-from-CTA4-to-CTA5
Kindly also check this tutorial video for the process: -
https://courses.reallusion.com/home/smart-gallery/smart-content-manager-for-cta-5/getting-started?v=cartoon-animator-5-accessing-legacy-assets-from-cartoon-animator-4
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3D PRODUCT
Splash Error issue:
This should be a cache issue. To fix this, you may delete the cache.
- Go to C:\Users\%USERNAME%\AppData\Local\iClone
- Delete all the folders.
- Connect Internet and open iClone 8.
Check if it solved.
If the issue does still,
- You can right click iClone 8 > Run as administrator.
- Or just click iClone 8 on taskbar, then close the splash.
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iClone 8 PopcornFX installation issue:
Refer to: https://kb.reallusion.com/Product/53064/How-to-install-the-PopcornFX-super-tools-for-iClone-8