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Support Sticky Board: PRODUCT Latest Notice

Reallusion Support
Announcement

To troubleshoot connection issues, kindly disable the firewall, proxy or security/monitoring software (anti-virus program) to check, may find this FAQ for the stopper details: -
https://kb.reallusion.com/General/50027/How-to-fix-connection-issue-though-I-was-actually-on-internet

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3D PRODUCT

Application crashed:
Please supply the DXDIAG file and screencaps in the support ticket.
DXDIAG:
In Windows, select Start and enter "dxdiag" into the search box on the taskbar. Select dxdiag from the results. In the tool, select "Save All Information" and then attach the generated text document to your post.

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Splash Error issue:
This should be a cache issue. To fix this, you may delete the cache.
- Go to C:\Users\%USERNAME%\AppData\Local\iClone
- Delete all the folders.
- Connect Internet and open iClone 8.
Check if it solved.

If the issue does still,
- You can right click iClone 8 > Run as administrator.
- Or just click iClone 8 on taskbar, then close the splash.


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iClone 8 PopcornFX installation issue:
Refer to: https://kb.reallusion.com/Product/53064/How-to-install-the-PopcornFX-super-tools-for-iClone-8

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Fail to load file error:
To fix this issue, please update with the latest version iClone v8.1 / CC v4.1.

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2D PRODUCT

No new updates!


Details
Last Modified: 9/30/2022 7:46:01 AM
Last Modified By: Reallusion Support
Type: FAQ
Article has been viewed 1.9K times.
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