Support Sticky Board: PRODUCT Latest Notice



Support Sticky Board: PRODUCT Latest Notice

Reallusion Support

> My purchased content is not in the Smart Content Manager, how to find it?

> If Smart Content Manager failed to launch, kindly temporarily disable the firewall, proxy, and anti-virus program to check: -

> See this manual on how to download the content in IC8/CC4/CTA5: -

> Check this FAQ to resolve a watermark/can't export issue: -



The current version of Live Link does not include Live Link for Unreal 5.3, please download it here:

Importing Mixamo motion issue:
If the thumbs' bones become twisted after importing Mixamo motion into iClone/CC, please note that this is a known issue. We are actively working on fixing this problem in iClone 8.4/Character Creator 4.4.
In the meantime, we recommend using the Edit Motion Layer feature to fine-tune the thumbs.

iClone 8 PopcornFX installation issue:
Refer to:

Apply specific prop, then rotate camera, iClone 8 crashes.
There is a potential defect if users upgrade Nvidia graphics card driver. We've reported to Nvidia for their further updates, ETA Nov21st fixed for Game Ready Driver, Dec12th for Studio Driver.
Solution: Workaround is to roll back to the previous version of graphics card driver.
- For now these two versions are safe.
Game : 537.58
Studio : 537.58
(Both released at Oct 10th)
- It might encounter crashing issue if you are in these two version:
545.84 & 545.92



How do I move my content from CTA4 to CTA5?

Kindly also check this tutorial video for the process: -

Last Modified: 4/23/2024 1:47:33 AM
Last Modified By: Reallusion Support
Type: FAQ
Article has been viewed 19K times.
Customer Support Software By InstantKB 2015-2
Execution: 0.000. 8 queries. Compression Disabled.