Updated Support Sticky Board: PURCHASE Latest Notice

How do I deactivate my product?

AccuFACE System Requirements

Know issue work around - Perception Neuron

Issues with hand retargeting in Vicon live recordings. Reallusion is currently collaborating with Vicon to optimize the results.

Dropped frames in the Motion LIVE recording when paired with Xsens equipment. An official fix from Xsens is on the way.

Why does my character's orientation and motion behave unexpectedly when I connect a device to Motion LIVE and press the "Set T-Pose" button?

Why does my character face the wrong direction when I apply a T-pose during motion import and conversion?

Why can't I install content using the Downloader in IC8/CC4?

Why does MotionPlus saved in the Smart Content Manager and Collect Clip not retain its timecode data when applied to accessories?

Why is there a difference between the timecode recorded with the clip and the one displayed by the master clock while capturing motion?

Why does the Motion LIVE "Master Clock" still display "N/A" even after I have selected a mocap device?

Why do all actors in the "Character List" appear as "Actor" after Xsens reconnects to Motion LIVE?

Connection Issue: How to Disable Proxy?

Connection Issue: How to disable PAC (Proxy Auto-Config)?

Compatibility of 3rd Party Vector Editors with CTA5

How do I designate Affinity Designer 2 as my image/vector editor for CTA?

SVG is not being updated after editing in Illustrator (CTAv5.3)

How to download and install my content pack?

How to fix connection issue though I was actually on internet?

Installation Guide for Using NVIDIA Omniverse

What is Omniverse

NVIDIA Omniverse - System Requirements

Update Credit Card Info for Reallusion Subscription Service

Projects created in iClone 8.52 (or Above) are not compatible with iClone 8.51 (or Below)

How do I receive regular updates for AccuPOSE training models after subscribing to AccuPOSE INFINITY?

The mirrored pose does not entirely match the original pose after executing Pose Mirror in the AccuPOSE panel.

When hip translation control is not activated, the character's hips keeps lowering with consecutive Compute operations.

Why does the character's pose change so dramatically after activating the control points and applying a different training model?

I can't adjust existing keys after I apply Speed Change or Time Warp to the clip, or adjust the project fps.

Parallels Desktop Support?

Can I use Parallels to install CTA5 on a Mac computer?

The Photopea editor in CTA4 is no longer functional.

Support Sticky Board: PRODUCT Latest Notice

How do I move my content from CTA4 to CTA5?

Mis-updating the Online Search panel in Character Creator v4.5

The MD Actor / MD Prop Hover effect has a strange halo.

When playing the MD Prop animation, there are sometimes unexpected foot jumps.

Why is my Auto Load Acc not appearing in Unreal or Omniverse?

The Prop disappears at certain angles when transferred to Unreal.

After Unreal Live Link or OV LiveSync, some MD Props or Props are incorrectly positioned.

Why can't I see the light switch effect in Unreal / OV?

Why don’t I see the reach key when I reapply the iMotionPlus after saving the character’s right hand reaching to the head?

How to start 2D Facial Mocap via webcam ?

How can I receive a Cartoon Animator 5 Training (previously known as Cartoon Animator 5 Training 6-in-1 Bundle)?

Cartoon Animator crashes easily when captured with OBS (CTAv5.3)

Capturing viewport thumbnail takes too long (CTAv5.3)

Reallusion Hub's non-Lite installer download link (v5.4 updates)

AccuRIG Upload Issue - Actor Count Exceeded

Installation Steps for OpenPlugin