Reallusion FAQ Menu Home General Purchase Product Search Back Reallusion FAQ English Traditional_Chinese Japanese German Reallusion FAQ Home General Purchase Product Latest Popular Latest Articles Title Updated Does the Reallusion Hub support old products? ．What is the difference between the Content Store and the Marketplace? ．How can I check my cumulative consumption for Feb. 2019 in the Marketplace? ．How to get your Character Creator 3 License? ．Why can’t I find the Iray render plugin in iClone/Character Creator, even after installing Iray Render Plugin v1.1? (v1.1) Popular Articles Title ．There are four methods to updating Reallusion software to the latest version ．How to get the Bonus/Resource Pack? ．Where to download the DAZ Genesis Extension? ．There are 2 content installer links in my Order (Universal Installer ---OR--- Windows/Mac Installer), which one should I select? ．How to switch between DirectX 9 and DirectX 11 Graphics Mode? ．How can I re-download the program if I lost the installer? ．How to import previous iClone version content into iClone 7? ．How do I redeem a Content Voucher? ．Reallusion products compatibility with Windows 10? ．How to resolve a watermark issue? Contact Support You will need to log into your member account (or create a member account if you don't have one yet) in order to submit a support ticket. For member activation issues, please contact firstname.lastname@example.org. Login to Submit a Question Customer Support Software By InstantKB 2015-2 Execution: 0.000. 7 queries. Compression Disabled.