How to fix iClone 6 crashes when launch the Open/Save dialog box?

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How to fix iClone 6 crashes when launch the Open/Save dialog box?

Reallusion Support
Download and Installation

Ref: http://en.community.dell.com/support-forums/software-os/f/3526/t/19634253

There is a bug in Dell's Backup and Recovery software that is causing any 64-bit application which uses the Qt5 core DLLs to crash. The below are the 2 methods to fix.

1st Method: -
Apply Fixed Patch
1) Make sure Dell's Backup and Recovery software is installed.

2) Confirm the installed path was under C:\Program Files (x86)\Dell Backup and Recovery\

3) Copy the Fixed Patch zip file from ftp://ReallusionSupport:help@ftp.reallusion.com.tw/Fix_for_DELL.zip to local drive and un-compress it.

4) Double click to run "UnregisterDellShellExtension.bat".

Note: If to restore from the Fixed Patch, just double click to run "Restore.bat"​.


2nd Method: -
May uninstall the AlienRespawn or Dell Backup and Recovery application that is responsible for the crash.
This utility software is pre-installed on new Dell and Alienware computers and is incompaiible with iClone 6.
http://www.alienrespawn.com/



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Last Modified: 1/22/2016 8:35:39 AM
Last Modified By: Reallusion Support
Type: FAQ
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