How to fix CrazyTalk 8 crashes or can't launch issue?

Menu

Search



How to fix CrazyTalk 8 crashes or can't launch issue?

Reallusion Support
Download and Installation
Note: This is only applicable to Dell PC!

Ref: http://en.community.dell.com/support-forums/software-os/f/3526/t/19634253

There is a bug in Dell's Backup and Recovery software that is causing any 64-bit application which uses the Qt5 core DLLs to crash. The below are the 2 methods to fix.

1st Method: -
Apply Fixed Patch
1) Make sure Dell's Backup and Recovery software is installed.

2) Confirm the installed path was under C:\Program Files (x86)\Dell Backup and Recovery\

3) Copy the Fixed Patch zip file from ftp://ReallusionSupport:help@ftp.reallusion.com.tw/Fix_for_DELL.zip to local drive and un-compress it.

4) Double click to run "UnregisterDellShellExtension.bat".

Note: If to restore from the Fixed Patch, just double click to run "Restore.bat"​.


2nd Method: -
May uninstall the AlienRespawn or Dell Backup and Recovery application that is responsible for the crash.
This utility software is pre-installed on new Dell and Alienware computers and is incompaiible with CrazyTalk 8.
http://www.alienrespawn.com/

Also In This Category


On a scale of 1-5, please rate the helpfulness of this article


Not Helpful
Very Helpful
Optionally provide your comments to help us improve this article...

Thank you for your feedback!

Details
Last Modified: 3/16/2016 6:49:54 AM
Last Modified By: Reallusion Support
Type: FAQ
Rated 1 star based on 90 votes.
Article has been viewed 3.5K times.
Options
Customer Support Software By InstantKB 2015-2
Execution: 0.000. 8 queries. Compression Disabled.